Laura Lorenzo
Laura Lorenzo Customer Experience Design & Business Strategy

Laura is an Experience designer with a mission: help organizations to become people centric, As such, Laura focuses on both the experience of the end user as well as the employee’s, which, too frequently, is omitted. To raise awareness on the importance of intentionally designing the employee experience, she regularly publishes articles on LinkedIn and Medium on the theme “A new way to make the workplace work”.

Currently, besides working at OutSystems to bring this people-centricity angle, and co-founded the Portuguese Chapter of the Global Service Design Network to bring a clear understanding of what Service Design is to the Portuguese market; Laura is a strong advocate on using motherhood as a design vector for women’s career development at the workplace. As such she has developed a toolkit to help companies create an ecosystem that enables career growth for all.